Refund policy
RETURN & REFUND POLICY
At Still Fighting Co., we release apparel in limited quantities. Because of the limited nature of our drops, all sales are final unless an item arrives damaged, defective, or incorrect.
Returns, Refunds & Exchanges
We do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, or ordering the wrong item or quantity.
Please carefully review your order, product details, and sizing information before completing your purchase. Selecting an incorrect size does not constitute a defective product.
Damaged, Defective or Incorrect Orders
We stand behind every order we ship.
If your item arrives damaged or defective, or you receive an item different from what you ordered, please contact Still Fighting Co. within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
- Photos of the packaging and shipping label when relevant
Once the issue has been reviewed and approved, we will make it right with a replacement or refund, as appropriate.
Because our products are released in limited quantities, replacement inventory may not always be available. If an appropriate replacement is unavailable, a refund may be issued instead.
Items generally must be unworn, unwashed, and unaltered for a damage or defect claim to be eligible, unless otherwise required by applicable law.
Please do not return merchandise without contacting us and receiving authorization first. Unauthorized returns may not be accepted.
Shipping Costs
Original shipping charges are generally non-refundable.
If Still Fighting Co. shipped an incorrect item or an eligible product arrived damaged or defective, we will cover reasonable shipping costs necessary to correct the issue.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Still Fighting Co. is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost or Stolen Packages
If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier and Still Fighting Co. so the situation can be investigated.
We will do our best to help you work through the issue with the carrier; however, Still Fighting Co. cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Order Changes & Cancellations
We work to process orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled once it has been placed.
If you notice a problem with your order, please contact us as soon as possible. If fulfillment has already begun or the order has shipped, we may be unable to make changes or cancel the order.
Contact Us
If there is a problem with your order, please contact Still Fighting Co. using the contact information provided on our website and include your order number.
We want every customer to receive exactly what they ordered, and if we make a mistake, we will work to make it right.
Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable law.